Get in Touch With Us

Got a question about one of the casinos we cover, spotted something that needs updating, or want to flag a concern? This page explains the best way to reach our team and what you can expect once you do.

The Best Way to Reach Our Team

Email is the most reliable channel for getting in touch. Write to us at [email protected] and a member of the editorial team will read your message personally — we don't rely on automated replies to stand in for a real answer.

To help us get back to you faster, tell us upfront what your message is about. A quick line such as "bonus terms question" or "correction on a review" lets us route it to the right person straight away rather than going back and forth on the basics.

What You Can Get in Touch About

• Questions about our reviews — If anything in our coverage of a specific casino, bonus offer, or payment method is unclear, ask us directly and we'll clarify.
• Corrections and updates — Bonus terms, wagering requirements, and licensing details can change. If something looks out of date, we want to know so we can check it against the current terms.
• Suggestions for future coverage — If there's a casino, banking method, or topic you'd like us to look at, we're open to hearing it.
• Partnership or editorial enquiries — If you represent a licensed operator or a relevant organisation, introduce yourself and outline what you have in mind. As with all our content, any commercial relationship never decides where an operator ranks.
• Responsible gambling concerns — If you or someone you know is struggling with gambling, please say so in your message. We'll point you toward independent support resources, and in the meantime you can look into deposit limits, time-outs, or self-exclusion tools directly through the cashier or account settings of any licensed US casino.

What Happens After You Send a Message

Every email is reviewed by a real person on our team, not a script. We aim to respond within two working days, though it can occasionally take longer during busier periods — we'll always follow up rather than leave a message unanswered.

If your question relates to a specific operator's bonus terms, withdrawal times, or verification requirements, it helps to include the name of the casino and, where relevant, which state you're playing from, since rules and availability can vary across the US.

Before You Write In: A Few Things We Can't Do

We're an independent review site, not a casino operator, so there are limits to what we can help with directly:

• We can't access, close, or make changes to your account at any casino — that has to go through the operator's own support team.
• We can't process deposits, withdrawals, or resolve payment disputes on a casino's behalf.
• We can't verify your identity (KYC) for a casino account — that's handled directly by the licensed operator during their own onboarding process.
• We can't offer guidance that guarantees an outcome in games of chance, since no strategy changes the built-in house edge.

For account-specific issues, the fastest route is usually the live chat or support email listed directly on the casino's own site. If you're comparing which licensed operators are worth signing up with in the first place, our guide to the best non-GamStop casinos may also be useful background.

Our Commitment to Accuracy

Bonus offers, wagering requirements, and licensing details are checked and updated as often as we can, but terms set by operators change, and reader feedback is one of the ways we catch it. If something we've published turns out to be wrong, outdated, or misleading in any way, we'd genuinely rather hear about it than not.

Thanks for taking the time to read this far. We look forward to your message, whatever it's about.